How to Win ‘Selfish’ Customer Mind
These 3 steps will make you close the big deal.
Have you ever heard the story about the letter “I”?
If yes you can skip this part, if not please continue.
The story mentioned above is about the most selfish thing in the world.
It is named with only one letter which is the letter “I”
Let me walk you through this thought.
“I” means everything about yours.
I — My-Me-Mine is all yours.
I am yours, My idea, Happy Me, and You are mine, etc.
We used to speak these words including your customer or even your boss.
Can you imagine what is your situation
when you are in a meeting with these words?
It is quite uncomfortable, however, it is manageable.
If you follow these steps in order.
I always use them when I have confronted a selfish customer, boss, or colleague.
The 3 steps to winning your ‘selfish’ customer.
1. Listen, Listen, and Listen
There are different levels of listening skills. I would like to recommend you to be an active listener. The key point is to understand what speakers really need even they didn’t speak it out loud.
Active Listening read more
2. Find Shared Value
When your ears are opened without bias and judgment, you will see the way you can walk with them. We called ‘shared value’ which is the area where your selfish customer benefit intersects with your goal (benefit).
The shared value read more
3. Stay Connect
Don’t be disappear when you are in a situation that may be awkward on what people said the thing that makes no sense to you. It is just away from it but not solve it anyway. I am not saying that you need to push yourself right now. It is okay to take your time. When you feel better and stay connected with them then.
Positive communication is the key to solving conflict.
Empathize your selfish customer!
You may transform yourself into something more than you expected.
Empathy read more